Skip to content
LandlordBuddy

Human support

Case Support when a tenancy stops being routine.

If you want Landlord Buddy to get involved in a specific tenancy problem, the first £49 is an initial Case Support payment. It is part of the consultancy fee, not a separate fixed-fee tenancy review.

Start the case with £49.

Tell us what has happened, what outcome you are trying to achieve and which property the issue relates to. We use the tenancy record and the relevant documents already held in Landlord Buddy to understand the scope before further paid work is agreed.

Tenancy paperworkAgreement, deposit and relevant tenancy information.
ComplianceRelevant gas safety, EICR, EPC and other records.
The chronologyRent, notices, communication, repairs, inspections and other important events.
The current issueWhat is happening now and what has already been tried.
INITIAL CASE SUPPORT PAYMENT£49

This £49 is credited against the Landlord Buddy Case Support fee if we agree to take the matter on. It does not buy a separate full case review.

Open Case Support in Landlord Buddy

What happens next

We scope the work before you spend more.

Option 1

Landlord Buddy can support the matter.

We confirm the likely work and the applicable rate before further paid support proceeds. The £49 already paid is credited against that support charge.

Option 2

A different practical route makes more sense.

We tell you rather than manufacturing support hours that are unlikely to help.

Option 3

Specialist legal help is the right answer.

We say so and, where useful, can offer a route to specialist legal support.

Different starting points

New issues and existing cases can require different amounts of work.

For a genuinely new matter that first arises while paid Landlord Buddy membership is active, agreed Case Support is currently £40/hour.

We can also consider pre-existing matters. Where accepted, those cases are currently £65/hour with a minimum five-hour engagement because the earlier tenancy history and chronology normally need to be reconstructed first. The initial £49 payment is credited against the agreed support charge.

Important

Case Support is practical residential-lettings support. Landlord Buddy is not a law firm and does not replace a solicitor where reserved legal work, representation or specialist legal advice is required.

When landlords use Case Support

Use a human when the individual facts matter.

Section 13 challenge

The rent increase has become disputed and the chronology and evidence need reviewing.

Serious rent arrears

You need somebody to understand the position and help scope the sensible next step.

Council or solicitor correspondence

You have received communication that changes the risk or requires a considered response.

Difficult tenancy situation

The right next step depends on the specific history, documents and evidence.

Start Case Support with £49. It counts towards the support you use.