FAQs
Questions landlords usually ask before they join.
About the product, the free trial, AI tools, human support, Landlord Buddy Training and professional advice boundaries.
What is Landlord Buddy?+
Landlord Buddy is the property and tenancy operating system for landlords in England. It brings property records, tenancy information, rent, repairs, inspections, documents, guided workflows and support into one account.
Do I need to manage the property myself?+
No. Landlord Buddy can be used by self-managing landlords or by landlords who use a letting agent and want their own record and oversight of the property.
Is Landlord Buddy a letting agent?+
No. Landlord Buddy does not take over management of your tenancy. The platform helps you organise information, follow workflows and keep evidence. You remain responsible for the decisions you make and any professional services you instruct.
Is Landlord Buddy a solicitor or legal advice service?+
No. Landlord Buddy provides software, practical information and structured support. Case Support helps you understand a property situation and the options you may wish to consider, but they are not a substitute for a solicitor where specialist legal advice or representation is required.
What is included in Let Only?+
Let Only is delivered by Let Property for one month’s agreed rent plus VAT. It includes marketing, viewings, offer progression, up to two references, tenancy paperwork, first-rent and deposit handling, and deposit registration. Inventory and check-in are not included, but Let Property can organise a separate quote.
Is Tenant Resolution an independent mediation service?+
No. Landlord Buddy is instructed and paid by the landlord. Tenant Resolution provides practical communication and case support, but it is not independent legal mediation, legal advice, court representation or a tenant advocacy service.
What happens during the free trial?+
The seven-day free trial creates a real Landlord Buddy account with limited usage. You can add one property, try selected tools and explore a worked example. If you subscribe, everything you added stays in the same account.
What is included in Landlord Buddy Plus?+
Landlord Buddy includes up to 5 active properties. Plus includes up to 15 active properties and one Ask a Human question per calendar month. Unlimited has no property cap and also includes one Ask a Human question per calendar month. All paid plans include 50 Ask Landlord Buddy questions each month, with separate AI document-review allowances.
Does Landlord Buddy check my certificates?+
External documents such as Gas Safety Certificates, EPCs and EICRs can be read by the document-checking tool to help organise dates and flag obvious points for attention. Landlord Buddy does not authenticate a document or guarantee that it is legally valid.
What happens to rent arrears when a tenancy ends?+
Rent balances stay attached to the tenancy that created them. If a landlord agrees to waive outstanding rent as part of the tenant leaving, Landlord Buddy records that decision. If the debt remains outstanding, it stays on the archived tenancy record and does not become the next tenant’s balance.
Can I cancel?+
Yes. Monthly cancellation is self-service: after you give notice, your next scheduled monthly Direct Debit is the final payment, access continues for that additional paid month, and the account closes on the following monthly billing date. Annual plans are paid upfront for a 12 month term; cancelling stops the next annual renewal and access continues until the end of the paid term, subject to the current terms and any rights required by law.